Last Updated: 08 September 2026
Return & Refund Policy for Nihara Jewels
At Nihara Jewels, we aim to provide a reliable shopping experience and carefully inspect orders before dispatch.
This Return & Refund Policy explains the conditions and process for returns, replacements and refunds for purchases made through https://niharajewels.in.
By placing an order with Nihara Jewels, you agree to this policy.
Return Eligibility
You may request a return if:
Return requests must be submitted within 7 days of delivery.
To be eligible for a return, the product must be:
Items Not Eligible for Return
For hygiene and product safety reasons, returns may not be accepted for:
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Please provide:
Our team will review the request and provide instructions for the next steps.
Replacement Policy
If a return request is approved, Nihara Jewels may provide a replacement for the same product, subject to product availability.
If the same product is unavailable, we will contact you regarding the available options.
Refund Policy
Once we receive a returned product, it will be inspected to determine whether it meets the return eligibility requirements.
If a refund is approved, it will normally be processed using the original payment method wherever possible.
The time required for the refund to appear in your account may vary depending on your bank or payment service provider.
We will communicate the refund status after the returned product has been inspected.
Return Shipping
If the return is required because you received a damaged, defective, or incorrect product due to an error on our part, we will provide instructions regarding the return shipping process.
For any other return request that is accepted under this policy, we will provide the applicable return shipping instructions when approving the return.
Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
If you wish to cancel an order, please contact us as soon as possible.
Exchange Policy
Exchanges are subject to product availability and approval.
Where an exchange is approved, the product must meet the return eligibility requirements stated in this policy.
Non-Refundable Situations
A refund may not be provided in situations including:
Processing Time
Once we receive a returned product, it will be inspected to determine whether it meets the return eligibility requirements.
If the return is approved, the applicable replacement or refund will be processed.
The time required for the refund to appear in the customer's account may vary depending on the payment provider or bank.
Customer Responsibilities
Customers are responsible for:
Contact Us
If you have questions about our Return & Refund Policy, please contact us.
Nihara Jewels
Website
contact@niharajewels.in
Phone
+91 8778384757
Business Address
Kakkanad, Ernakulam, Kerala 682030, India
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