Frequently Asked Questions (FAQ) | Nihara Jewels

Welcome to the Nihara Jewels Frequently Asked Questions page. Here you can find answers about our jewellery, ordering process, payments, shipping, returns, jewellery care and customer support.

If you still have questions, please visit our Contact Us page or email contact@niharajewels.in.

General Questions

What is Nihara Jewels?

Nihara Jewels is an online jewellery store offering anti tarnish jewellery for women. Our collection includes necklaces, chains, bracelets, bangles, earrings, rings, anklets and other jewellery designed for everyday wear.

What makes Nihara Jewels different?

Our jewellery is selected and presented for everyday wear, with product-specific features such as anti-tarnish finishes, water resistance, lightweight designs or other material/coating characteristics where stated on the individual product page. Please check the product description for the exact features of each item.

Where is Nihara Jewels located?

Nihara Jewels operates online and delivers to most serviceable locations across India. Business address: Kakkanad, Ernakulam, Kerala 682030, India.

Product Questions

What is anti tarnish jewellery?

Anti tarnish jewellery is jewellery made with materials or protective finishes intended to help resist tarnishing, fading and discolouration. The level of resistance can vary depending on the materials, finish, usage and care.

Is anti tarnish jewellery waterproof?

Water resistance varies by product. Where a product is described as water resistant or suitable for normal exposure to water, the exact product description should be followed. To help maintain the finish, avoid prolonged exposure to harsh chemicals, perfumes, bleach and chlorinated pools.

Can I wear anti tarnish jewellery every day?

Many of our pieces are designed for everyday wear. For the best results, follow the care instructions provided on the individual product page and avoid unnecessary exposure to chemicals and abrasive materials.

Does anti tarnish jewellery lose its colour?

Protective finishes can help jewellery retain its appearance longer, but no jewellery finish is guaranteed to remain unchanged forever. Lifespan depends on the material, coating, frequency of use and care.

Is the jewellery suitable for sensitive skin?

Product materials and finishes vary. Please check the individual product description before purchasing. If you have a known metal allergy or skin sensitivity, contact us before placing an order.

Can I wear jewellery while bathing?

We recommend removing jewellery before bathing whenever possible. Even when a product is designed to resist normal water exposure, regular exposure to soaps, shampoos and other chemicals can affect its finish over time.

Can I wear jewellery while swimming?

We recommend removing jewellery before swimming, especially in chlorinated pools or seawater.

Can I sleep wearing the jewellery?

For maximum durability and comfort, we recommend removing jewellery before sleeping.

Will perfume damage the jewellery?

Avoid spraying perfume or cosmetics directly onto jewellery. Apply perfume or cosmetics first and allow them to dry before putting on your jewellery.

Jewellery Care

How should I store my jewellery?

Store jewellery in a dry place, away from direct sunlight, preferably inside a jewellery box or pouch and separately from other jewellery to reduce scratching and contact with moisture.

How do I clean anti tarnish jewellery?

Use a soft microfiber cloth or a clean, dry cotton cloth to gently wipe the jewellery after use. Avoid harsh cleaners, abrasive materials and unnecessary chemical exposure.

How long does anti tarnish jewellery last?

The lifespan depends on the material, finish, frequency of use and care. With proper care, jewellery can maintain its appearance for a long time, but the finish may naturally change with use.

Ordering

How do I place an order?

Browse our collection, select your products, add them to your cart, proceed to checkout, enter your shipping information and complete payment.

Can I order without creating an account?

If guest checkout is available, you can place an order without creating an account. Otherwise, you may create a free account during checkout.

Can I modify my order?

Please contact us as soon as possible. If your order has not been shipped, we will do our best to assist you. Changes may not be possible after dispatch.

Can I cancel my order?

Orders may be cancelled before shipment. Please contact us immediately if you wish to cancel an order.

Payments

Which payment methods do you accept?

We accept secure online payments through the payment methods made available at checkout. Available options may include UPI, debit cards, credit cards, net banking and supported wallets.

Is online payment secure?

Payments are processed through the payment gateway available at checkout. Nihara Jewels does not store your complete debit or credit card information.

Shipping

Do you deliver across India?

Yes. We deliver to most serviceable locations across India.

How long does shipping take?

Orders are normally processed within 1–2 business days, excluding Sundays and public holidays. After dispatch, typical delivery estimates are 2–5 business days for metro cities, 3–7 business days for other cities and 5–10 business days for remote areas. Actual delivery can vary by location and courier service.

How can I track my order?

Once your order is shipped, tracking information will be shared with you.

Is shipping free?

Shipping charges, if applicable, are displayed during checkout before payment.

Returns & Refunds

Can I return my order?

Please refer to our Return & Refund Policy for complete eligibility and conditions. Return requests must be submitted within 7 days of delivery, subject to the policy.

How do I request a return?

Contact our customer support with your order details. We will guide you through the return process. See the Return & Refund Policy for the requirements.

When will I receive my refund?

Approved refunds are processed according to our Return & Refund Policy. The time for the refund to appear in your account can vary depending on the payment provider or bank.

Warranty

Do you provide a warranty?

Warranty availability depends on the product. Please check the individual product page for any applicable warranty information before purchasing.

Account

How do I create an account?

Click My Account and register using your email address, if account registration is available on the website.

I forgot my password.

Use the Forgot Password option on the login page to reset your password.

Contact

How can I contact Nihara Jewels?

You can contact us through our Contact Us page, by email at contact@niharajewels.in, or by phone at +91 8778384757. Our business address is Kakkanad, Ernakulam, Kerala 682030, India.

Still Have Questions?

If you could not find the answer you are looking for, please visit our Contact Us page or email contact@niharajewels.in.

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